We will send you a further notification email confirming your service or order once your products have been dispatched. The contract between you and us for the sale of any product will therefore be made and become binding on both you and us when we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail).
Cancelling or Returning your Order
We want you to be delighted every time you shop with us. Occasionally though, we understand that you may want to cancel your order and return products.
You have the legal right to cancel your order at any time prior to us confirming your order and up to 14 days after receiving your products or confirming your service booking, for any reason. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement e.g. a letter sent by post or e-mail to firstname.lastname@example.org within the 14 days.
If you have received your order, you should send back the products you wish to return to us without undue delay and in any event no later than 14 days from the day on which you informed us of your decision to cancel.
Please include in your package the Packing Slip to speed up processing of your return, however it is not compulsory. You will have to cover the cost of returning the products to us. We shall refund you the price paid for the product plus the costs of the original delivery (except where you only return some products in an order, in which case the original delivery costs will not be refunded) on receipt of the returned product. Refunds are made using the original payment method. You will not be charged any extra fees for this refund.
We are also pleased to offer you the right to return products beyond 14 days of receiving the product, up to 30 calendar days from the date of the Confirmation, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. You must pack up the product(s) securely, including the Packing Slip. In order to ensure the safe return of any products we recommend that you obtain proof of postage from the post office and retain this proof of postage until you receive your refund. Refunds are made using the original payment method.
We regret that we cannot accept returns of entertainment services, products containing entertainment links and certain products, including products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, products that have been washed or worn, audio or video recordings, products made to your specifications and live events booked for a specific date or within a specific period. Gift Cards purchased online on the Site will not be refundable. Where a service or product is not refundable, we endeavour to specify this in the product description.
We reserve the right to refuse to refund or exchange products returned to us that are not in a resalable condition.
You may return to us any product (including products otherwise excluded from the cancellation/return rights above) that is damaged, defective or we have delivered a product to you in error. Once we have confirmed that a product is damaged or defective, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order. Refunds will be made via the original payment method.
We try our best to ensure that the product prices stated on our Site are accurate but errors can occur and sometimes we discover that the price displayed for a product is incorrect. If we discover that we have made a mistake with the price of a product on the Site, we will inform you as soon as possible of our error and we will not be liable to supply you with that product at the incorrectly displayed price. We will notify you of the correct price of the product and will give you the option to purchase the product at the correct price or to cancel your order. If we are unable to contact you to advise you of the pricing error we will cancel your order. In the event that you choose to cancel your order but we have already taken payment, we will provide you with a full refund to your original method of payment.
Please note that prices on our Site: www.lisalollipop.com/shop may differ to those delivered through our entertainment service.